Extension Emporium

Terms of Use

Effective Date: 19th March 2025
Company Name: Extension Emporium Ltd
Company Number: 16077705
Website: www.extensionemporium.com
Registered Address: 2 Almond Heights, Darwen, BB3 2TH
Contact Email: hello@extensionemporium.com
Contact Phone: +44 7466 448039

1. Introduction

Welcome to Extension Emporium Ltd. These Terms of Use govern your access to and use of our website, including browsing, making purchases, and booking services. By using our website, you agree to comply with these Terms. If you do not agree, please do not use our website.

2. Use of Our Website

By using our website, you confirm that you:

  • Are at least 18 years old or have parental/guardian consent to use our services.
  • Will use our website only for lawful purposes and in accordance with these Terms.
  • Will not engage in fraudulent, abusive, or harmful activities while using our site.

We reserve the right to suspend or terminate access to our website for users who violate these Terms.

3. Orders & Bookings

3.1 Product Purchases

  • All orders are subject to availability and confirmation.
  • Prices are listed in GBP (£). We are not VAT registered, so VAT does not apply.
  • We reserve the right to refuse or cancel any order at our discretion.

3.2 Booking Services

  • Appointments are confirmed upon receipt of a booking.
  • You must provide accurate contact details (including phone number) for verification purposes.
  • Cancellations: Services can be cancelled up to 24 hours before the scheduled appointment for a full refund. Late cancellations are non-refundable.

4. Payments & Pricing

  • We accept online payments via Stripe and on-site payments via cash or card.
  • All transactions are secure and comply with PCI-DSS payment security standards.
  • We reserve the right to update prices at any time. Price changes will not affect existing confirmed orders.

5. Refund & Return Policy

For full details, please refer to our Returns & Cancellation Policy, which outlines:

  • Product returns (only unopened and unused items within 14 days).
  • Booking cancellations (up to 24 hours before an appointment).

6. Intellectual Property

  • All content on this website, including text, images, branding, and designs, is the property of Extension Emporium Ltd and is protected by copyright laws.
  • You may not copy, distribute, or modify any website content without our written permission.

7. User Conduct

You agree not to:

  • Use our website for illegal or fraudulent purposes.
  • Attempt to hack, disrupt, or harm our website in any way.
  • Post false, misleading, or offensive content on our site or social media.

8. Limitation of Liability

  • We strive to provide accurate product and service information but do not guarantee that all details on our website are free from errors.
  • We are not liable for any indirect, incidental, or consequential damages resulting from your use of our website.
  • Our total liability in any claim related to our services will not exceed the amount you paid for the specific product or service.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Stripe for payment processing). We are not responsible for the privacy policies, content, or practices of external websites.

10. Privacy & Data Protection

We collect only the necessary data for processing orders and bookings. Please review our Privacy Policy for more details on how we handle your information.

11. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page, and continued use of the website implies acceptance of the revised Terms.

12. Contact Us

For any questions about these Terms, please contact us:

📧 Email: hello@extensionemporium.com
📞 Phone: +44 7466 448039
📍 Address: 2 Almond Heights, Darwen, BB3 2TH