Extension Emporium

Privacy Policy

Effective Date: 19th March 2025
Company Name: Extension Emporium Ltd
Company Number: 16077705
Website: www.extensionemporium.com
Registered Address: 2 Almond Heights, Darwen, BB3 2TH

1. Introduction

At Extension Emporium Ltd, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information when you visit our website, place an order, or book a service.

We only collect essential data required to process orders and bookings. We do not use Google Analytics, advertising trackers, or any third-party data collection services.

2. Information We Collect

We collect only the data necessary for providing our services, including:

2.1 Personal Information You Provide

When placing an order or booking a service, we may collect:

  • Full name
  • Email address
  • Phone number (for booking verification purposes)
  • Billing and shipping address
  • Payment details (processed securely via Stripe – we do not store card details)

2.2 Automatically Collected Data

When you visit our website, we may collect basic technical data, such as:

  • IP address
  • Browser type and version
  • Time and date of access

This data is collected only for security and performance purposes and is not shared with third parties.

3. How We Use Your Information

We use your personal data solely for the following purposes:

  • Processing and fulfilling orders
  • Managing bookings and appointments
  • Verifying phone numbers for booking confirmation
  • Communicating with you regarding your purchase or appointment
  • Providing customer support
  • Ensuring the security of our website

We do not sell, rent, or share your personal data with any third parties for marketing purposes.

4. Payment Processing & On-Site Payments

We offer the following payment methods:

  • Online payments: Securely processed via Stripe. We do not store or have access to your card details. Stripe is PCI-DSS compliant, ensuring the highest level of payment security. For more information, please refer to Stripe’s Privacy Policy.
  • On-site payments: Customers may pay by cash or card at their appointment. Card payments are securely processed through our payment terminal, and no card details are stored by us.

5. Data Storage & Security

We take appropriate measures to secure your personal data, including:

  • Secure servers with encryption and firewalls
  • Restricted access to personal information
  • Compliance with UK data protection laws (GDPR)

We retain your information only for as long as necessary to fulfill orders, services, or comply with legal obligations.

6. Your Rights Under GDPR

If you are located in the UK or EU, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data (where applicable)
  • Object to processing under certain circumstances
  • Request data portability to transfer your information to another provider

To exercise any of these rights, please contact us at [insert contact email].

7. Cookies & Tracking

Our website does not use tracking cookies, Google Analytics, or third-party advertising tools. Any necessary cookies used on our site are for:

  • Basic functionality (e.g., shopping cart)
  • Security and fraud prevention

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Extension Emporium Ltd
📍 Address: 2 Almond Heights, Darwen, BB3 2TH
📧 Email: hello@extensionemporium.com

We may update this Privacy Policy from time to time. Any changes will be posted on this page.